Delivery
All packs sent 24 hour Tracked unsigned
The bare rooted plants will be dispatched by first class post in an envelope with moist tissue. I'll pick the plants on the day you purchase and put them straight in the post. Please allow an extra day from the estimate on the postage page as the package is coming from northern Ireland.
Please open the pack as soon as they are delivered. It is important to take the plants out of the container on delivery as they could rot with the lack of air circulation.
They might look a bit stressed but will soon pick up when planted.
If the weather is bad they could be kept damp or "heel" the plants as a group into either loose soil or a plant pot with compost in it.
Quality Assured If you have any problems with the plants or need any more advice about planting or aftercare please contact me.
The plants will be picked, packed and shipped on the same day, usually the day you order (if it's still light).
First Class delivery and recycled packaging is included in the price. We do not make any profit from postage.
PLEASE NOTE : The postage includes the packaging costs as well as the charges from the post office (box 40p etc). It also include the charges E-Bay incur on the total. We do have a free postage option on another listing but the initial cost is more expensive (There's really no such think as free postage!)
The packs are sent out first class tracked with a Royal Mail tracking number so we can’t offer a refund for items delayed or lost through the post, this is the responsibility of Royal Mail and they will need to be contacted.
It will be the customers responsibility to track their package and claim from Royal Mail should the unfortunate incident occur.
We apologise for this action but feel there is no other option in the present climate, thanks
Plants will vary slightly from the images.
If you are not happy with the plants on arrival, please send me a photograph of the plants and the postal arrival date.
PACKAGING
I understand the value and importance of recyclable/biodegradable packaging and strive to make it 100% when possible.
The plants are grown as organically in sustainable compost with natural fertilizers. The room for improvement will be in packaging materials.
At present we use recycled/recyclable boxes which help to keep the plants healthy and not too flattened in transit.
Areas for improvement are the plastic inserts.
Currently we are using single use plastic in the bags and the Sellotape is the normal single use stuff too. We are constantly on the lookout for more eco friendly products to use and are open to suggestions.
The paper towel used to wrap the plants is recycled.
The amount of plastic we use is kept to a bare minimum for safe transit of the plants, but we know more could be done. I will update this when we source new eco plastics to use.
Thank you for your patience.